Swiss Acres Inn

Whiteface

- New York


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LWhite_Canada
ontario, Canada
Novice Reviewer
Reviews: 1
I am not a picky traveler...usually travel on a tight budget and have stayed in hostels throughout Europe, South East Asia and South America and they are mountains above in cleanliness than the Swiss Acres.

I booked online sight unseen, reading reviews and thinking people were being picky and how bad could it be?! Looking forward to a ski trip at Whiteface, we arrived at 11PM after a 6 hour drive from Ontario, exhausted and just wanting a place to sleep.

We checked in and they billed us for two nights immediately. We got to our room and immediately found the following issues that are unacceptable and I find it hard to believe AAA certified this place. We would have left right away but we had arrived as the office was closing for the night.
* the bathroom was filthy- with urine on the walls around the toilet and mold throughout the shower/ tub.
* the front door did not lock
* the bedspread/ comforter had black short hairs on the underside of it. (Note: both my husband and I are blond)
I did not care that the room was dated and paneling falling off, carpet torn and heater taped in to the wall...or the overpowering car air freshener smell that covered up who knows what other smells...these things would not bother me at all if the room had been clean.

I could not sleep all night... woke up feeling itchy and with things crawling on me. In the morning I found red bites on my feet and ankles and inside of my wrist. I am assuming that they were bed bugs or fleas although I could not find any in the light.

I went to the front desk to let them know that we would not be staying the second night and were told we would not receive a refund unless they could book the room that night- which no one would/ did. I decided to take to $89 loss and book elsewhere.

We booked at the Comfort Inn instead and it was luxury compared to the Swiss Acres for only a fraction more in cost.

I am not a picky traveler...and loved our time in Lake Placid but want to save any other unassuming online bookers the $$$ and disappointment and advise to stay clear of this place.
Mar 3, 2011